The Need for ROI
In response to competitive economic pressures to increase the efficiency and effectiveness of training and performance improvement programs, measuring return on investment (ROI) has become an important and critical issue for most organizations. In record numbers, organizations all over the globe are implementing the ROI Process™ to show the true contribution of performance improvement programs. The ROI Process™ represents one of the most effective ways in which the training and development staff can increase its influence in the organization, enhance program results, and measure the contribution of programs -- in terms that senior management can understand.
About Jack Phillips Center for Research
(formerly PRO, now a division of Franklin Covey Company)
Jack Phillips Center for Research is the global leader in ROI accountability for human resource programs. Jack Phillips Center for Research provides information and assistance through educational programs, research, and publications, consulting, and evaluation services. Founded in 1993, Jack Phillips Center for Research is a group of uniquely skilled professionals experienced in evaluation and measurement. Jack Phillips Center for Research has assisted hundreds of organizations in successfully implementing the ROI Process all over the world. Over 200 studies are in Jack Phillips Center for Research's database.
Jack Phillips Center for Research's client base includes worldwide corporations such as:
Lockheed-Martin
Honda
DHL
Federal Express
Motorola
NCR
Nortel
Sprint
Volvo
First Union Bank
United Parcel Service
Xerox
Bristol-Myers Squibb
Toronto Dominion Bank
Singapore Technologies
Founder
Dr. Jack J. Phillips, founder and President of Jack Phillips Center for Research, is the developer of the ROI Process. With 27 years of corporate experience in five industries, Phillips has experience in evaluation from all perspectives. Engineer/Statistician, Trainer, Training and Development Manager, Senior HR Manager, Senior Executive, and Bank President, Phillips is the author/editor of five books on measurement and evaluation and the ROI Process. He has assisted hundreds of clients and has been personally involved in dozens of ROI impact studies.
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