A Multirater Tool That Assesses Emotional Intelligence
What is Emotional Intelligence?
"It is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.
-Dan Goleman, 1998
Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in us and in our relationships. EI describes abilities distinct from, but complementary to, academic intelligence or the purely cognitive capacities measured by IQ.
Traditionally, the emphasis when evaluating potential performance has been on intellectual; now compelling research indicates that emotional intelligence is twice as important as IQ. When IQ test scores are correlated with how well people perform in their careers, the highest estimate of how much difference IQ accounts for is about 25%.
As a manager of a telecommunications company sums it up, "You don't compete with products alone anymore, but how well you use your people."
How Can Emotional Intelligence Help Your Business?
Social and personal competencies are vital for a healthy and productive life. Self-awareness, optimism, and empathy can enhance satisfaction and productivity at work and in other aspects of life. the work place is the ideal setting for the promotion of these competencies in adults because work plays a central role in their lives. Not only do most of us spend the largest portion of our waking time at work, but our identity, self-esteem, and well-being are strongly affected by our work experiences.
The work place also is an ideal place for promoting social and emotional competencies because it often is there that people feel their lack most keenly. When people realize that social and emotional abilities hold the key to greater career success, they become eager to develop those abilities. At the same time, as employees recognize that their profit depends on the emotional intelligence of their employees, they become amenable to launching programs that will increase it.
Currently, there are thousands of consultants and human resource professionals who are engaged in efforts to promote social and emotional competencies in employees. These efforts occur under a number of different rubrics, including management and executive development, stress management, and diversity. Most of these efforts, however, are never documented; even fewer are evaluated.
What is the Emotional Competence Inventory?
The Emotional Competence Inventory (ECI) is a multirater feedback instrument. The ECI combines the seminal work of Dr. Daniel Goleman and Dr. Richard Boyatzis with Hay/McBer's 35 years of competency research and field-proven assessment technology. The result is an assessment and development tool of unmatched precision and authenticity.
The ECI is the only instrument that incorporates the full depth of my research and that of my colleagues. Other instruments use the words "emotional intelligence" but the ECI is the original article.
Endorsed by Dr. Daniel Goleman
How can the ECI be used?
The ECI is a multirater assessment tool used to provide precise and focused feedback about individual strengths and areas for improvement. The ECI indicates the specific emotional competencies where development is needed to enhance the individual's emotional intelligence.
The ECI can also be used to diagnose an entire unit, profiling its overall strengths and development opportunities. Pooling the individual assessments of an entire work unit provides a comprehensive profile of the organization's emotional intelligence. This profile is called a work force audit, and it can reveal key emotional intelligence gaps that may be limiting performance effectiveness.
The Emotional Competency Model
The Hay/McBer competence model compromises 20 competencies organized into four cluster. An emotional competency is a learned capability based on emotional intelligence that contributes to effective performance at work.
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